How Auto Lead Experts collects, uses, shares, and protects personal information.
Auto Lead Experts (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, autoleadexperts.com (the “Site”), and in connection with our automotive marketing services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you.
This page covers privacy and personal data handling only. For details on how cookies and similar tracking technologies are used on the Site, please see our separate Cookies Policy. For the terms governing your use of the Site and our services generally, please see our Terms and Conditions.
By using the Site or submitting information to us, you agree to the collection and use of information as described in this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to visitors of the Site, prospective clients who request an audit, submit a contact or intake form, or book a strategy call, and clients who engage our Services. It does not apply to information we may process on behalf of a client as part of delivering marketing services to that client's own customers (for example, data within a client's Google Business Profile, advertising accounts, or website analytics), which is governed by the terms of the applicable client engagement and the policies of the relevant third-party platform.
2. Information We Collect
2.1 Information You Provide to Us
When you interact with the Site — such as requesting an audit, completing our contact or intake form, or booking a strategy call — we may collect:
- Full name
- Business email address and work email
- Phone number
- Business name and website URL
- The automotive services your business offers
- Details about what you'd like help with, and any other information you choose to include in a form field or during a call
- Information you provide if you contact us by phone, email, or during a scheduled consultation
2.2 Information Collected Automatically
When you browse the Site, certain information may be collected automatically through cookies, pixels, and similar technologies, including your IP address, browser type and version, device type, operating system, pages viewed, referring URLs, and general usage and engagement data. Full details on these technologies, including how to manage your preferences, are provided in our Cookies Policy.
2.3 Information from Third Parties
We may receive information about you from third-party services integrated with the Site or used in our sales process, such as our scheduling platform (Calendly), analytics providers (e.g., Google Analytics, Google Search Console), advertising platforms (e.g., Google Ads, Meta), and, where applicable, publicly available business information (such as details listed on your Google Business Profile or company website) used to prepare an audit or proposal.
3. How We Use Your Information
We use the personal information we collect to:
- Respond to your inquiries and provide the free audits, consultations, or strategy calls you request
- Prepare proposals, quotes, and recommendations for our Services
- Deliver, manage, and improve our Services if you become a client
- Communicate with you about your account, inquiry, or engagement, including by phone, email, or text message
- Send marketing communications about our Services, where permitted, and in line with your communication preferences
- Maintain, troubleshoot, and improve the functionality, security, and performance of the Site
- Analyze usage trends to understand how visitors interact with the Site and our content
- Comply with legal obligations, and detect, prevent, or address fraud, security, or technical issues
4. Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent (for example, when submitting a form or agreeing to receive marketing communications); the necessity of processing to take steps at your request prior to entering into a service agreement, or to perform an existing agreement with you; our legitimate business interests in operating, marketing, and improving the Site and our Services, provided those interests are not overridden by your data protection rights; and compliance with applicable legal obligations.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to respond to your inquiry, provide our Services, maintain business and tax records, and comply with legal, accounting, or reporting obligations. Where you have contacted us but do not become a client, we may retain your information for a reasonable period to follow up on your inquiry or in case you re-engage with us, after which it will be deleted or anonymized unless a longer retention period is required or permitted by law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials or access details you share with us confidential.
8. International Data Transfers
We are based in the United States, and the information we collect may be stored and processed in the United States or other countries where our service providers operate. If you are accessing the Site from outside the United States, your information may be transferred to, stored, and processed in a country with data protection laws that differ from those of your home jurisdiction.
9. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, which may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to certain exceptions
- Object to, or request that we restrict, certain processing of your information
- Request a portable copy of information you have provided to us
- Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 13. We will respond to verifiable requests within the timeframe required by applicable law. You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.
9.1 Marketing Communications
If you no longer wish to receive marketing emails from us, you can unsubscribe using the link included in those emails or by contacting us directly. If you no longer wish to receive marketing calls or texts, you can let us know during a call or by contacting us using the details below. Please note that even if you opt out of marketing communications, we may still contact you regarding an active inquiry, booking, or service engagement.
10. Third-Party Links and Services
The Site may contain links to, or integrations with, third-party websites and services, including our scheduling tool, social media platforms, and other resources. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service before providing your information to it.
11. Children's Privacy
The Site and our Services are directed at business owners and professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. Material changes will be reflected on this page, and where required by law, we will provide additional notice. Your continued use of the Site after any update constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
- Auto Lead Experts
- Phone: +1 (713) 949-9488
- Website: autoleadexperts.com
